Terms & Conditions
PAYMENT and DEPOSIT
A one night deposit + one way transfer (if requested) is payable on confirmation of reservation. In case you are booking a package the Resort will then as for a full advance deposit. On payment of this deposit you will be deemed to have accepted these Terms and Conditions. We reserve the right to cancel a reservation without notice if the deposit is not received within seven days of the booking being made. If you are certain of your preferred dates, you can pay when you make a reservation, otherwise we will e-mail you a reservation confirmation and billing invoice. Payments may be made via the following method
Via our website payments page using a credit card through the secure PayPal portal. Pay the amount that is indicated in your reservation confirmation and billing e-mail from us. This is an easy and safe way to pay.
Via national or international bank transfer to our company account Pay the amount that is indicated in your reservation confirmation and billing e-mail from us.
We usually receive bookings far in advance and therefore late cancellations are often a total loss. Cancellations must be made and received by The Khao Sok Paradise Resort IN WRITING by email to [email protected]
Cancellations received more than 60 days prior to arrival incur a cancellation Fee equal to one day of accommodation;
30-59 days notice the Cancellation Fee is the forfeiture of 25% of the deposit paid;
30 days or less but more than 14 days notice prior to arrival incurs a 50% Cancellation Fee for every night cancelled;
Less than 14 days notice a 100% Cancellation Fee for every night cancelled.
We will attempt to accommodate changes in dates provided there is available space.
No refund will be given for No Shows or days not used resulting from premature departure.
In cases of late arrival due to flight delays we will be happy to extend the stay provided there is space available, however we cannot be held accountable for such flight delays or cancellations.
We strongly advise that you always purchase a reliable travel insurance policy, please note our recommendations regarding appropriate insurance protection.
LAST MINUTE BOOKINGS
In the event of a last minute booking, please call the Resort and confirm availability and then pay by credit card or Paypal IN FULL via our website or payment instructions we e-mail you. If this is not possible, please be prepared to pay in cash when you arrive at the Resort.
CHANGE OF ARRIVAL DATES OR DAYS NOT USED
We will accommodate requests for a change of a confirmed arrival date provided we have space available for the new dates requested. In such cases there will be no cancellation fee applied. The new confirmed dates will be subject to the Cancellation terms shown above. No refund or credit will be given in whole or in part for days not used at the Resort resulting from premature departure.
We strongly recommend that you take out a comprehensive travel insurance policy at the time of booking, to protect you and all those accompanying you for the full time of your visit against illness, injury, medical evacuation, death, loss of baggage and personal items, flight and accommodation cancellation and other travel contingencies.
These Terms and Conditions are covered in all respects by the Law of Thailand and any legal action arising under the contract shall be litigated only in the appropriate Court having jurisdiction in that country.